DQ 1.As a consultant, recognizing resistance from a client is important. Chapter 8 of Flawless Consulting describes 14 faces of resistance. Which ones have you encountered in your personal or professional life? Which ones surprised you?
DQ 2.How many alternative strategies should you prepare for a client? What factors may affect the implementation strategies you choose? How might you influence your client to choose the strategy you think best meets the goals of the change initiative? What might you do if the client seems to resist implementing any of your alternative strategies?
Individual Assignment Client Interaction Strategy
Consultants communicate with many people on various levels.
Employing appropriate influence techniques and effectively using existing power structures are two measures that may greatly affect a consultant’s success. These skills are most effective when used strategically. Analyzing the power structure and organizational dynamics will help you make better decisions regarding which influence tactics may be most effective.
Resource: Kudler Fine Foods Virtual Organization
Review the Organizational Chart for Kudler Fine Foods.
Consider the information you have learned about Kudler Fine Foods.
Create a 700- to 1,050-word client-interaction strategy for yourself, as the consultant, so that you are better prepared to communicate with different members of the client organization. Address the following:
• Who are the main players in the change initiative?
• What is the dynamic of power and leadership in the organization?
• Describe how you might leverage the existing power structure to facilitate different phases of the change initiative.
• Explain which influence tactics you might use, with whom, and